Questions about a medical claim, benefits, filing an appeal or to verify coverage?
  • Call Blue Cross & Blue Shield of Mississippi at (800) 709-7881 or visit their website at
Questions about a medical provider or facility?
  • Call the AHS State Network at (800) 294-6307 or go to Provider Search to find a participating physician or facility.
Questions regarding medical or disease management, or health and wellness programs through Motivating Mississippi-Keys to Living Healthy?
Questions about the State and School Employees' Health Insurance Plan? 
  • Call the Office of Insurance at (601) 359-3411 or toll-free at (866) 586-2781. You can also send us an email at
Questions regarding pre-certification for hospital admission?